Afterpay
FAQs
1. What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases instantly and pay for them in four equal payments made every two weeks without any interest.
2. How do I use Afterpay?
Just shop www.serwaabeauty.com and check out as usual. At checkout, choose Afterpay as your payment method and you will be directed to the Afterpay website. If it’s your first time using Afterpay, you’ll be asked to register and provide payment details (Visa, Mastercard, AMEX). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order on our site.
Please note, all items in your shopping bag must be eligible for payment with Afterpay (gift cards are not eligible, neither are purchases over $1000)
3. How does the afterpay payment schedule work?
You can log into your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
5. What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees will apply. These fees are NOT charged by Serwaa Beauty. but rather by AFTERPAY.
An $8 late payment free will be charged if funds are not available at the time the automatic payment is due. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Click here for complete terms.
6. When will my items be delivered if I use Afterpay?
Afterpay orders are delivered in accordance with Serwaa Beauty's normal shipping policy, and will be sent out directly after your purchase, like any order placed on serwaabeauty.com using any other payment method. Visit our Shipping & Handling page for more information.
7. Is there a limit to how much I can spend on a single Afterpay transaction?
Yes, your total amount due must be between $1 and $1,000 to use Afterpay.
8. What products are not eligible for Afterpay?
Afterpay is not available on purchases of gift cards.
If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
9. How do I return or exchange an item purchased with Afterpay?
Returns of items purchased with Afterpay can be made in accordance with our return policy. Have more questions about returns of items using Afterpay? Go to help.afterpay.com.
ADDITIONAL QUESTIONS Please visit the Afterpay website for a comprehensive list of FAQs here and check out Afterpay’s Privacy Policy found here.