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FAQs

Q: Do you offer wholesale?

A: At this time we do not offer wholesale on any of our products.

Q: Do you ship outside of the U.S.A?

A: Yes, we ship internationally to over 100+ countries. Please note you must enter your address at checkout to determine the cost of shipping to your country. Shipping charges to not include customs/duty fees. 

Select products are also available for purchase in Ghana at the BeautyMarked Beauty Supply Store in Osu, Accra in store or online at www.beautymarkedgh.com. 

Q: Which forms of payment are accepted on this site?

A: We accept Paypal, VISA, American Express, Mastercard, Discover, Google Pay, Shop Pay, Apple Pay, JCB, Diners Club, and AfterPay.

Q: Do you offer discounts for makeup artists? 

A: We currently do not offer pro discounts and we have discontinued our affiliate program but you can subscribe to our email/text list for updates on sales and promotions. 

Q: I would like a product but it is out of stock. When will it restock?

A: We do our best to replenish out of stock items; however we cannot guarantee specific restock dates and would recommend that you sign up for our email list or request to be alerted by email when individual products restock. 

Q: How do I check the status of my order?

A: Once you place an order, you will receive an order confirmation email and another shipping confirmation email once your order has been processed. The latter email will contain a tracking number (USPS or UPS), which you can use to track your order. If you did not receive either email, please check your spam folder and if it's not in your spam folder, email us to confirm the order went through or that the email address you entered is correct. 

 

Q: My package says it’s been delivered but I haven’t received anything.

 A: USPS may have scanned your package as delivered prematurely or they delivered it to a neighbor by accident. We recommend waiting 3 additional business days to see if it shows up and contacting your local post office. We will not replace packages once the courier has marked the package as delivered. 

Q: I am not satisfied with my product can I return it?

A: All sales are final. Items are non-returnable unless it is due to a fault of Serwaa Beauty, such as a damaged product or incorrect order. In which case, within 48 hours upon delivery, you must send us a detailed email of the issue with a photograph of the item(s), order number or package slip and we will determine in our judgment if the item(s) can be replaced in which case store credit will be issued (no refunds or returns). See Return policy for more information.

Q: I have a question or issue with my order, who do I contact?

A: Please email info@serwaabeauty.com. Emails are replied in the order in which they are received. Please refrain from sending multiple emails.

Q: How long will it take to receive my order?

A:There are 2 factors which determine how long it takes to receive your order: the first being how long it takes us to process the order and the second being how long the postal carrier takes to deliver the package.  Generally, our processing times are within 2-3 business days (prior to shipping). On holidays or during new releases, processing times can take up to 7 business days. If priority or UPS ground is selected at checkout mailing times take up to 3 business days. For standard shipping/first class mail, mailing times are 5-7 business days. Please refer to our shipping policy for more information. Please take into account shipping delays due to COVID-19 and/or holiday seasons. Due to the pandemic, many post offices are currently understaffed, overwhelmed and behind which could affect the speed of delivery.